Trend Pattern File Problems – blown out of proportion?

I’ve heard a number of people express concern that “Trend have had many issues with their pattern files like we had this week with the 995 pattern file…” and others similar expressing the suggestion that Trend have had “major issues”.

Fact – the last issue like this that occurred with Pattern files with Trend was on April 22, 2005 with the 594 pattern file. Note also that Trend have changed their numbering system slightly so there is a BIG difference between the 594 and the 995 pattern files. Also note that there is almost 3 YEARS between the two.

Now – let’s also look at this from another perspective. In all my Trend sites, we have not yet had a successful infection from a known virus. That’s ZERO getting through. I know that there are independent testing bodies out there that test various AV software and that each vendor rates good or bad based on that. I don’t know personally where Trend come and to be honest, I don’t care. With the issue yesterday, I was able to use the Trend Worry Free Remote Manager Console to check on the pattern files already deployed across all of my sites without the need to connect in to each of them individually. That saved me time and money. Furthermore once we recognised it was a faulty pattern file, and that updating to 997 resolved it, I was able to force update ALL my sites again from the one console.

How much do Trend charge for this console???? NOTHING, ZERO, NADA, ZIP. Not often you get something GOOD for nothing is it.

So before you leap to another product just due to one bad pattern file, take a look around you. Look at the tools and support Trend give the community and see who you want to align yourself with.