Just on 12 hours ago, Skype on my PC told me that I needed to re-enter my password as it had been changed and the skype client needed to reauthenticate. Interesting I thought as I had not changed my password. I rekeyed my password and it said it was incorrect. I then went to Skype website to attempt a password recovery, I entered my userid and my email address to begin the recovery process. The website told me that the email address did not match the userid. Now I was concerned. I attempted the same procedure from another computer and had the exact same results. At this point I considered that it looks like my account has been hacked in some fashion. I immediately lodged a support request with Skype via their website and recieved an email saying they would look at this within 48 hours. THIS IS NOT ACCEPTABLE.
I’ve searched the website for contact details so I could phone them but can not find anything. Long story short, someone else has control of my skype account (with which I have multiple inbound phone lines) and I don’t! I am not happy and can do little to resolve it.
UPDATE: 4 hours after I posted this, I finally got a response from their security team and resolved the issue. They have an investigation pending on what happened. I m not happy though that for a supposed business offering that it took them 16 hours to resolve it. Thanks to Marilyn from Skype for helping sort it out.
What were your password reset reminders?
Dave Phillips says
You trust a system created by the authors of Kazoo?
Jamal Gota says
The solution is to use skype to call skype users only and not to call phones. Cancel your automatic topup and in that way you will not lose money. Skype will eventually have to invest into better security for their customers. Meanwhile use normal phone it is more expensive at least no one will hack into your BT line.
This exact thing happened to me last Friday 4/24 and I’ve emailed Skype 4 times about it in the last 6 days and have gotten no response. Today my Visa was charged $20.60 for new Skype Out credits. I don’t know what you did to get them to contact you after 16 hours, but any tips would be great…