The Trend WFBS product has had the ability for some time now to perform scanning of web traffic and it compares the destination URLs you are attempting to access to both a local database on the WFBS Security Server and also a global database that Trend maintains for it’s Web Reputation Services. The WEBS database is one of the key ways that Trend can block access to malicious websites and therefore stem the infection rate of malware before they even have defined a pattern file for it.
Occasionally however valid URLs get into the WEBS database that might stop us from accessing valid websites. Now you can notify Trend about these and they will re-evaluate the site to ensure there is no malware present and then reclassify that URL so that future access to the site is not blocked. This like many things takes time. How can you get past the Malicious Website Blocked message in the meantime is the purpose of this FAQ.
1. Firstly you must capture the URL of the website you are trying to access. Below you can see that tis is trying to stop access to http://www.cleo.com.au – so that is the URL you want to provide an exclusion for.
2. Login to the WFBS Security Console via the web page. Navigate to the Preferences tab and select the Global Settings option from the menu.
3. Then select the Desktop / Server sub-tab as below.
4. Scroll down the list until you get to the Web Reputation section. Type in the URL you wish to add to the Global Exceptions list and select the Add button. This will add this URL to the Global Exceptions for ALL users in your environment.
5. Scroll down the screen and click save.
6. On the Client Security Agent on the desktop computer, right click the icon and select “Update Now”. This will force update the client to the WFBS Security Servers settings.
You should now be able to refresh the Internet Explorer window on the client and access the website that was blocked before.
You can also read about my experience with the upgrade process here and sign up for the newsletter. I’ll be releasing a WFBS v7.0 Visual Guide in the coming weeks and the newsletter is the way I’ll announce it before on the blog – so watch out for a special offer.
This is great site! Thanks for helpugn TM customers.
BTW. Trend Micro have a KB article on the issue mention above which applies to WFBS 7.0.
http://esupport.trendmicro.com/pages/How-to-add-a-URL-to-the-Global-Approved-List-in-the-Worry-Free-Business-Security-WFBS-Standard-Advanced-6-0-console.aspx
Keep up the good work!
Michaello
If it helps anyone forcing the update on the client didnt work until we restarted the trendmicro services on the server.
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