Day 3 – I woke up this morning feeling extremely drained. So far this week it’s been intense, sharing with the team from Trend Micro. Today we started the morning with an overview of the current QA process and learned that the QA team is not just the team that tests the product at the end of the cycle, but that the QA team are involved before they even write a line of code. They have input into the product design and are designing test scenarios to go along with the development cycle.
We also got a presentation that dug deep into the configurations that we resellers use in typical scenarios. I’ll do a separate post on that another time, but basically Trend are trying harder to ensure that interoperability with other third party products works smoother than ever before. We’ve given input to them now on the programs and products that we typically use in their test case scenarios and were also able to correct their beliefs on how we use various aspects of SBS 2003 and SBS 2008. That will then lead to better testing and lower bug counts in everything moving forward.
After lunch we had the chance to spend some time with Edward Tsai – Vice President of R&D for Trend Micro. Edward wanted to cut through all the red tape and got from us our honest opinion on what we thought was good and bad about all we’ve seen this week Edward has the responsibility and power to make any changes needed to improve the systems Trend use, not just in the SMB space, but across their product range. We were able to give him a few great ideas as to how to improve things like their beta programs, and QA processes that we hope will make a big difference moving forwards.
Tonight’s dinner was an interesting one. They have committed to getting me to eat Stinky Tofu, Chickens Feet and the 1000 year old egg. Melody Liu, the WFBS Product Manager had to force feed me the Stinky Tofu… there is video to prove I did eat it… and yes – it was stinky and a VERY strange taste for me… not something I’ll try again in the future :-) Having said all that, it was an interesting experience to try it. Here’s a couple of photos to prove I ate it…