Since I posted my original blog post just over a week ago about the issues we had with QNAP devices and data corruption after a failed disk, there has been a flurry of activity over at QNAP which has resulted in some very promising outcomes for their product and the community.
Here’s a summary of what is happening.
1. QNAP have listened to our concerns and created a new section on their website for technical advisory notices such as these, which you can see below is live right now. They will use this to publish further non security related technical advisory information which is great for us resellers!
2. QNAP have issued the first ever technical advisory about this issue and rated it at a CRITICAL severity, this helps people understand the serious impact of not having the most recent updates will have on their data. They furthermore clearly answer the questions of “Are you using RAID 5 or 6” if so then you are affected, of not – then you are NOT affected. Nice and simple. Here’s the technical advisory for this issue https://www.qnap.com/en/technical-advisory/tec-201707-01
3. QNAP are today sending an email newsletter out to their global database, initially in English, but then later translated to all languages to advise people that they need to upgrade to the more recent firmware. It will reference technical advisory article above.
I want to say thank you to Ripple Wu, Product Manager at QNAP for pushing forwards to make these things happen and also to Bianca Chen for assisting. Now if only I could turn back time and not have to spend the 400 hours we’ve invested to get to this point, that would be nice.
All up – this is a win for the reseller channel and the end users directly as they should not have to go through these types of things in future if QNAP keep updating this channel. Thanks again for reading!
QNAP User says
Great work Wayne. The community appreciates it.
Wayne Small says
Jon Bucud says
Congrats on the named mention in QNAPs bulletin on the issue!
“…A RAID 5 and RAID 6 algorithm issue that was reported by IT expert Wayne Small has been resolved in QTS builds released after April 17, 2017.”
Great work Wayne. Looks like you are the batman of the techworld. Struck fear in the heart of QNAP for sure 🙂 I hope they compensated you for the all the trouble you have taken for make this point. Thank You, I might have just avoided a data corruption. I updated the firmware and the after a few days 1 of my disks failed.
Mark Tibbert says
I found this (and your original article) while trying to resolve a different QNAP issue (the one where they knew the hardware was rotting on x59 models) and stumbled over this one too.
I realise it must be terrifying to realise an entire product family might be compromised but the damage it must do to the reputation when it *finally* comes out they had known for a LONG time must be even worse.
Thank you for your perseverance – good man!