I’ve taken a little time recently to evaluate a few of the remote control software packages on the market so that I can cater for the needs of my family, friends, IT support work and also the growing number of computers at my church which I support. In my mainstream business, we use Kaseya for managing our clients needs and we’ve got over 5000 deployed agents with it. It’s a … [Read more...]
Cool Support Option from BackupAssist
I don’t often need to call for support, but when I do I try to get all the information together before I make the call. Today I needed to make my first real call for support to BackupAssist. The key thing here though is that I didn’t actually even call them and I still got the answers. BackupAssist has this little option in the bottom right of the screen called … [Read more...]
How can I learn to troubleshoot problems better?
One of the things I’ve tried to do here on my blog and in public is to teach others about how to investigate and troubleshoot problems. It appears to be rubbing off as the SBS Support team at Microsoft are doing the same via their blog now. They have started a new series of articles around Corner Cases – that is those funky issues that do not appear all the time but … [Read more...]
I’ve joined Third Tier
Earlier in the week Amy announced that I’ve joined the team over at Third Tier. I’m excited about this as it gives me the chance to help people worldwide with their SBS and Technology issues. I’ve refrained in the past from offering direct support from my website as I am cautious of people being dependant on myself alone. With the team at Third Tier though, it’s not … [Read more...]