I attended the training today in Sydney on StorageCrafts most current product releases. During the training I decided to remotely upgrade 2 of my ImageManager 4 Installations to the newer version now called ShadowControl 5. I’d love to say that the installation went without flaw, but sadly that’s not the case. In the two installation I’ve upgraded so far, both of them lost the settings that were there entirely.
One of my installations also had some activated licenses for the FTP replication function, and I had to reactivate those – that didn’t bother me to be honest, and I expected that something like that would likely happen. What bothered me the most is that all the Agent settings, Email Settings, and the managed folders all disappeared. I was left with a screen like you see below.
Ok – lucky for me, these systems are two of my low use production systems, and not one of my high use system. I talked to Jack Alsop about it after the event and his comment was that he had not seen this himself, but it was possible given the change in name of the product. Jack suggested I might poke around in the Registry and try to export the old keys and import them into the new ones. Fair enough I thought – I can do that.
Below you see the registry entries for the older version – note that it’s under ControlSet002 – not CurrentControlSet
Below you can see the entries for the new upgraded version – note that this is under CurrentControlSet and note that the product name for the registry entry has changed.
Before exporting and importing though I thought I’d take a look at one of the systems I reconfigured from scratch and found the structure is different enough for me not to want to try messing with it. I’ll be digging into this with StorageCraft but for now wanted to post my findings so that others would be aware of the issue that I’ve seen and at least take a few moments to document the settings you have in case things don’t go according to plan.
Ok StorageCraft – I really hoped you would handle this better you know… I mean you know that I’m running a previous version – if you are going to lose the settings then at least provide me a way to back them up. I’m a little nervous to be honest about messing with the registry like this and for now – I’m waiting till I can get assurances from StorageCraft that this issue has been fixed. I don’t fancy having to reconfigure some of our clients systems with a dozen managed folders manually.
Matt Urmston says
Just wanted to give a quick update on this issue Wayne discovered. (thanks Wayne for the heads up.) We have isolated the issue and a fix is on it’s way. If you are performing an upgrade from ImageManager 3.5, you may want to hold off until the fix has been made available within the next week or so. The 3.5 version of Imagemanager has a different registry structure which caused these issues with the update. An IM 4.x to IM 5.0 upgrade should work without issue.
Wayne Small says
Hi Matt – my upgrades have all been from v4.x to IM 5.0.
I haven’t encountered any issues going from v4 to v5 personally on a number of systems, but will keep an eye out for any issues and will report back if anything comes up!
Wayne Small says
I’ve had further great dialog with StorageCraft today on this and we are making progress on the issue. I can now identify when I might have a problem with the upgrade vs when I will not as can they and I believe they are looking into the reasons why this might happen and how to resolve it. I will report back here with more news once it comes to hand.
I was following this closely as we have a dozen or so clients with IM 4 and we’re looking at upgrading to v5. Has StorageCraft made more progress or come up with a fix on their upgrade problem?
Wayne Small says
StorageCraft have indicated they have a fix, but are now working it into a build for public release. I do not know when this will be, but will update this blog post once I have further information.
Sounds good, Wayne. Thank you for the info!!