Here’s a few tips for troubleshooting backup failures when using StorageCraft ShadowProtect that I’ve developed.
Clarify the exact error message – you can get this from the backup job itself, if you select the backup job and then select the Details button.
Verify the existing backup image – when doing continuous incremental backups, the next backup you do relies on not only the base image being accurate, but the entire image chain being accurate and verifiable. You should run a Verify Image job from the Tools menu in ShadowProtect console. When you do this, ensure that you verify the entire image chain from the newest to oldest image. It can take a while to run, but once it’s run it’s verified not only the image, but also the access to that entire image chain. If it fails verification of this image then you either have a corrupt image or the access to the image is not what is needed for ShadowProtect to work correctly.
Collect Log files – if you can’t resolve the issue then you need to collect the relevant log files. They are located in the C:\Program Files (x86)\StorageCraft\ShadowProtect\Logs folder – zip this up and provide it to support so that they can assist you further.
Spdiagnostics – this is a tool located in the C:\Program Files (x86)\StorageCraft\ShadowProtect\SupportOnly folder. You can run the runsupportmode.cmd file and it will package up the log files as well as give you a review of your system for known issues.