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HP Power Manager console shows empty information

June 1, 2010 by Wayne Small 8 Comments

Working onsite today with one of my clients, they have a large number of servers across multiple sites.  One of the clients IT team asked me why two of their servers were displaying a very strange and empty page for the HP Power Manager console.  The HP Power Manager console is a web based interface that runs on the server and displays all the relevant information and normally has a login before you get to it.  On the affected servers however it goes straight to the page below.

image

Some investigation into this showed me that it was a devmanbe.exe process that was the actual web server.  Not knowing anything about that webserver meant we had to figure it out on the fly.  I noticed that in the folder where devmanbe.exe was, there was a devmanbe.ini file as well.  I opened up the devmanbe.ini file on the affected system and found it’s contents as below.  When I compared it to the working system, I realised that the working systems file was 2k in size but the problem system was only 1K.  I copied portions of the broken file into the good file, restarted the HP Power Manager service.

image

Once the service was restarted, I connected to the website, got the proper login prompt and was then able to see everything as planned.  I’m still not clear why it truncated the file in the way it did, or if it will happen again.

image

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Filed Under: Blog Tagged With: HP, Troubleshooting, UPS

About The Author

Wayne has been working with Microsoft Server products in the SMB market for over 20 years. He has a passion for technology and been a Microsoft MVP for over 15 years. Read More…

Comments

  1. Craig Watkuns says

    June 1, 2010 at 6:34 pm

    Based on that last picture above with the UPS in buck mode I would say that the voltage jumpers need to be changed to 240V. From memory I think that is both jumpers up.

    Reply
    • Wayne Small says

      June 1, 2010 at 9:25 pm

      Yes – we noticed that too Craig – thanks for the feedback. The UPS is in central NSW, so we’re going to walk one of the clients staff through resetting it correctly 🙂

      Reply
  2. gdelmotte says

    July 27, 2010 at 11:36 pm

    I have a strange problem with the Hp power manager on 4 ML350G6 linked to T1500. I have no UPS data log entries (only 3 or 4 just after the install but no way after). Ups and software running fine when i test a power failure (shutdown procedure is well initiated). Have you heard something about this kind of things ???

    Reply
    • Wayne Small says

      July 29, 2010 at 8:10 am

      sorry mate – I don’t know about that error – sorry.

      Reply
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    February 8, 2014 at 6:03 pm

    hermes phone number usa HP Power Manager console shows empty information

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  4. http://lol.com/ says

    March 26, 2014 at 4:20 am

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  5. Joakim says

    February 10, 2015 at 9:17 pm

    The left-side menu is gone in all modern browsers. Wrote a quick guide how to get it to down again…
    http://heineborn.com/tech/hp-power-manager-website-is-broke/

    Reply
    • Wayne Small says

      February 20, 2015 at 2:07 pm

      Nice find – thank you for sharing this Joakim – much appreciated.

      Reply

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