I want to take a moment to say thank you to Linus from BackupAssist. Linus is not only the CEO of the company, but also the lead architect in their software and a really nice guy. One of Correct Solutions customers suddenly had a very strange issue with their Hyper-V server. Backup was being done using BackupAssist on the Hyper-V host and the customer was changing the USB drive on a daily basis. Recently however something went wrong and when the customer changed the drive, it was not automatically being assigned a drive letter anymore. The drive would always come up as RAW in disk manager (see Disk 2 below) and this caused backup to fail.
One of our techs found a fix was to manually assign a drive letter to the drive. Ok – that worked until the drive was changed again and it then failed with the next drive. We tried many things to investigate what the cause was. In the end we contacted Linus from BackupAssist. He turned his brains to the problem and found the solution. Read about it here.
Thanks Linus – really appreciate the effort you put into this – particularly considering it was no fault to your own product.