• Home
  • Consulting
  • Contact Us
    • About this site
    • Contact Wayne
    • Media Room
    • Wayne’s Bio

SBSFAQ.COM

Supporting IT Pro's & MSP's since 2000

  • Blog
  • FAQs
  • Reviews
  • Downloads

Fabulatech USB over Ethernet Problems

February 16, 2010 by Wayne Small 5 Comments

Many of you will know that I’ve been a big proponent of the Fabulatech USB over Ethernet software specifically for use with the Microsoft Hyper-V environments.  I’ve spoken very highly of their product and how we use it in our client environments.  Well I’m sorry to say that has changed.  We are now testing an alternate product to suit this requirement called KernelPro.  So far our tests have shown this product and vendor to be superior in all the ways that the Fabulatech product has failed us.

So how has the Fabulatech product failed us? Where do I start.

How about BSOD on the Hyper-V host?  Install the product, and reboot. The Hyper-V host BSODs and you can’t get out of it.  Your only choice is to go into Last Known Good Configuration and try to remove the product… whats’ that the product says it’s removed but now is still there?  Ok – let’s ask Fabulatech support… yes – we did that… over 2 weeks ago, provided the memory.dmp file.  That was on the 4th Feb – their response was “we don’t have anyone that can analyse that until 8th Feb.”  Ok – not ideal but we wait.  We’ve sent a number of followup emails from them since then and are as at today – 12 days after sending them the memory.dmp still waiting on a response.

How about random lockups of the Hyper-V host?  Again something we’ve seen.  Fabulatech’s response “we’ll fix it eventually…”  They are not taking into account that we’ve purchased their product to solve business problems and those business problems need to be solved now, not “eventually”.

Let’s try their Serial over Ethernet with Serial Fax Modems then… only to find out that it’s not working. The product has gone past the 30 day eval, so we’ve had to pay for it.  Fabulatech has again been involved in investigating the problem… I believe for 3 months now.  So we’ve decided to ask for a refund so that we can at least install another product.  Fabulatech’s response is “We don’t provide refunds, we provide the evaluation period for you to try the product which you have then purchased. We will fix the product eventually”

So the problem for us here, is not just a failure of the product, but a failure of the organisation to understand the business requirements of our customers and respond in an appropriate time.  We have gone through all the correct channels to obtain support and help, but to no avail.  I can therefore only decide to no longer use their product and also to advise others of my decision to change so that they too might not have the same problems.  I’m keen to hear more about your experiences with this product too.

Share this:

  • Click to share on Facebook (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to print (Opens in new window)

Filed Under: Blog Tagged With: Business Focus, Hyper-V, Rants

About The Author

Wayne has been working with Microsoft Server products in the SMB market for over 20 years. He has a passion for technology and been a Microsoft MVP for over 15 years. Read More…

Comments

  1. Drew says

    February 16, 2010 at 6:46 pm

    Thanks for the KernalPro link. We to have had issues with Fabulatech usb over network product. We found the product would lockup the USB hardware on the hyperv host, and we could not use any usb hardware, shared or excluded in usb over network. We tried disabling the services, and killing the processes but this didn’t fix. The host had to be restarted, or the product uninstalled.
    We have choosen to share a drive on the host, and backup to a network location from the guest o/s. Works perfect thus far, and enables multiple guests to backup to the same drive.

    Reply
  2. Ian says

    September 22, 2010 at 4:04 pm

    I am finding it very difficult to set up. I have two computers connected by crossover cable, but they can’t seem to find one another using this software. Yet they find one another easily just using Windows networking.

    Reply
  3. Brandon says

    May 15, 2011 at 11:49 am

    I had an almost identical bad experience with Fabulatech, including the BSOD on a test Hyper-V host. The company was similarly unresponsive.

    I have been using USB Redirector by Incentives Pro for almost a year in production. The RDP edition is especially nice because it communicates over a virtual circuit of an Remote Desktop Connection, which means no client/server IP address configuration, just share the device and done.

    I understand now they have a new version that is more Terminal Server (Remote Desktop Services) friendly in that hardware shared over the RDP virtual circuit is only seen by the logged in user and not all users (as is normally the case with other products).

    Reply
  4. Boption says

    June 26, 2011 at 10:58 pm

    Same thing is happening to me…. after uninstalling this shit I cant access to my flash drives anymore… 🙁

    Reply
  5. free skype credits generator says

    July 30, 2014 at 1:45 pm

    It’s enormous that you are getting thoughts from this piece of writing as well as from our discussion made here.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Search

Connect Online With Us

  • Facebook
  • Twitter

Reviews

Splashtop – Cost Effective Remote Control Software

September 22, 2017 By Wayne Small 2 Comments

Western Digital DL4100 NAS

March 3, 2015 By Wayne Small Leave a Comment

SBS 2011 Configuring Certification Guide (70-169)

August 7, 2012 By Wayne Small 4 Comments

Site News

Exchange Bug Stops Mail Delivery in 2022

January 2, 2022

Huge bug found in Intel CPU that could permit hackers to steal your data

January 4, 2018

Recent Posts

  • MS Exchange Zero Day and RemotePowerShell Disabling on Admin accounts
  • Setup changes for Exchange 2016 and Exchange 2019
  • Bluetooth Mouse and Keyboard Randomly Stop Responding
  • Exchange Bug Stops Mail Delivery in 2022
  • How to open and search extremely large text log files

Tags

Antivirus Backup Business Focus Cloud Computing Community Conferences Disaster Recovery Exchange 2010 Exchange Server Future Products Hyper-V Installation Microsoft Migration Patches Personal Rants SBS 4.5 SBS 2000 SBS 2000 SP1 SBS 2003 SBS 2003 Premium SBS 2003 R2 SBS 2003 R2 Premium SBS 2003 R2 Standard SBS 2003 SP1 Premium SBS 2003 SP1 Standard SBS 2003 Standard SBS 2008 SBS 2008 R2 SBS 2011 SBS 2011 Essentials SBS 2011 Standard Security Service Packs ShadowProtect SMB Community Software Software I use StorageCraft Training TrendMicro Troubleshooting Virtualisation Windows Server 2012 Essentials

Terms of Use

Privacy Policy

Copyright © 2023 · Magazine Pro Theme on Genesis Framework · WordPress · Log in