I moved into a new home a few months back, and when I went to get power and gas connected, I called AGL first. I called them because the power companies queue was too long and so I figured I’d get the gas connected first. While talking to the very helpful AGL customer service rep, she asked me if I had organised the power yet – No – I had not – so she said “We can do that and give you a discount too”. I figured power was much of a muchness and thought – sure – why not – hook me up. I figured I’d get one bill from one company and it would all be great. I knew AGL didn’t do electricity themselves and knew it was coming from a third party company. It came time to move into the house and I found that power and gas were connected on the day in question – cool – very happy with that. That was 2 months ago. This morning I got a call from my alarm company – the power was off at home. Ok – I was in the area so I figured I’d drop by in an hour to check out what was up. When I got home, I found that power was off to my home only and none of the others in the complex… strange I thought.
I called the faults line for the electricity company and they told me that they had no record of power being connected to my address The helpful lady asked for more of my story, which I told her. She said she had a suspicion as to what was up and asked me to go to the meter box and get the meter number. Gave that to her and she said – oh that’s not your address… that’s such n such address – I said No… I’m standing right here – I am pretty sure I know where I am. She told me she could not help me further though and I had to go to the upstream biller – AGL to get things sorted. Grrrrr.
Called AGL – explain to them and they tell me that my address is wrong… Funny I say to them – I’m right here and the mail gets delivered right here, so HOW CAN IT BE WRONG! I relay the info to them that Integral Energy had told me and they go away for 5 minutes while I’m on hold. They come back and tell me that they “might” be able to get my power back on. They tell me that my address is wrong. GRRR – you can google my address and it shows me here… how can that be wrong? Anyway.. nothing more I can do so I head into the office. Oh they also tell me if it does not come on today, then it will not be on till Monday. No – nothing they can do about it because it’s Integrals fault. Hey – I’m the customer here – I don’t care that YOU messed up, it’s me that’s paying for it. I spoke to a supervisor and he told me that no – there’s no need for compensation, it was a simple mistake on their part, but hey… get over it. Well not exactly those words, but that’s the feeling I left with. He gave me the email address for complaints though which I intend to use.
I arrived home tonight not knowing if I will have power or not. Luckily – I do.
So if you decide to get your electricity through AGL or any other upstream provider, triple check things. I’ll be calling Integral next week to verify my address etc is correct in case I ever need to report a fault in future.